Privacy Policy

The Privacy Act 1998 regulates the collection and use, disclosure and maintenance of personal information collected by Richardson & Wrench Mosman/ Neutral Bay from people attending Open for Inspections and property enquiries. It is a condition of entry that before entering this property you must give your name and current telephone number to the Agency’s representative. In addition, you also may give your email address. This information is collected for the following reasons:

1. Security reasons.

2. To allow us to call or email you after the open for inspection to establish your interest in the property and to inform you of other properties we have listed that may suit your needs.

3. To send you information from time to time regarding the local property market.

4. To enable us to give feedback to the vendor/landlord regarding interest in the property. In this case only your surname or given name will be disclosed.

5. The information is used for internal purposes only and phone numbers and email addresses will NOT be disclosed to any other third party without your written consent. If you do not wish to be called as part of our normal follow up procedures, please advise our team in writing.

All personal information we collect is held electronically and in hard copy in our office in a secure manner. It will only be used for the purposes noted above and will not be disclosed to any third party or recipients in other countries without your written permission, unless required by law. However, we are not liable for any unauthorised access of this information.

You have the right to view the information collected about you, the right to correct the information if it is not accurate, up to date or complete. Should you ask us to remove your information from our records we will do so securely. If you want to obtain more information about our Privacy Policy you may contact our Privacy Officer.

FAQ

Do I need to be there for open homes or inspections?

Not at all. We’ll handle everything professionally, respecting your time and space while ensuring buyers feel welcome and informed.

How should I prepare my home for sale?

Presentation matters. From minor touch-ups to expert styling, we’ll guide you on how to showcase your home in its best light—inside and out.

What should I look for in a real estate agent?

Experience, communication, and local knowledge count. You want someone who listens, guides you with honesty, and knows how to get results—now and always.

What’s a property appraisal, and why does it matter?

A professional appraisal gives you a clear understanding of your home’s current market value—an essential first step in planning your sale with confidence.

When’s the right time to sell?

The ‘perfect’ time depends on your property, your goals, and the market. We’ll help you weigh the factors and decide what works best for you.

Will I need to pay Stamp Duty?

Stamp Duty usually applies to buyers, but rules can vary. We can connect you with trusted legal and financial advisors to make sure everything’s covered.

‘What’s the best way to market my property?’

The best marketing strategy is one that’s tailored—to your home, your audience, and the current market. It’s not about ticking boxes; it’s about standing out where it matters. That means combining strong digital reach with compelling visuals, authentic storytelling, and targeted strategy. If you’re thinking about selling Talk to us today.